Certificate in Business Coaching Skills – Starting 16 March – €590

Course Introduction:

The Professional Academy Certificate in Business Coaching Skills will help you, as a manager, explore the main themes required in dealing with coaching as a Management Style. You will see how awareness of coaching skills, when added to your customary Management style will enhance
communication, develop problem solving skills and enhance performance in your team, or amongst your subordinates; whilst enhancing your own understanding of the team and developing your personal leadership style.

You will learn specific models which will enable you to quickly move into a coaching method with your team. You will see and experience coaching in practice which will allow you to see its relevance for your workplace. There are different skills required for coaching a team and for coaching individuals
and through practice you will develop ways to approach both. Remote and hybrid working demand special attention and this course will draw on professional experience of both to illustrate the best way to deliver coaching in these environments so that best performance can be achieved and
maintained. You will share and learn from your peers on the course what works, might work and has worked in the past Using your newly acquired skills, your team will be problem solvers; arriving at successful results they have worked through themselves, to achieve personal, team and corporate goals. You will enable their growth, opening them up to new ideas and possible ways of working; giving them ownership of the results: a higher level of performance and commitment.

The Professional Certificate in Business Coaching Skills is aimed at managers and people leaders and those aspiring to become better equipped to get the best from their people, their subordinates and teams.

Entry Requirements:

Those applying for this course should ideally be in a people leadership role, either in management of  individuals or of teams. Whether you are new in your role or in place for a long time, it will add to your arsenal of skills and develop your management style. For those aspiring to people leadership, it will
lay out a positive approach to performance management and people.

Learning Outcomes:

By the end of this course, learners will be able to:
 Use models and coaching techniques to enable team members own solutions to problems and deliver better performance.
 Review and reflect upon a coaching practice to build coaching skills and naturally incorporate them in to a learner’s management style.
 Be able to identify and outline what learnings of the employees’ can be expanded into further CPD by using the coaching model.

Course Schedule:

  • Starting 16th March
  • Live Online Part-time: One evening per week; 6.30 to 9.30 pm for 10 weeks

Course Breakdown:

1. Introducing Professional Certificate in Coaching

 The focus of the course
 Way we will work, what’s in it for you
 The Assessment Process
 Coaching culture
 Seven Steps of Coaching

2. The Manager as Coach

 Recognising the coaching opportunity
 GROW A Model of Coaching
 Case Study

3. Management Styles

 Mentoring and Coaching
 When to coach
 Coaching in Conflict
 Case Study

4. Coaching for Performance

 Alpha Beta model
 Problem Solving Techniques
 Coaching and Processes
 Case Study

5. Coaching Intelligence Models
 Emotional Intelligence
 Positive Intelligence Model
 Overcoming barriers to coaching

6. Feedback and Coaching Techniques
 Difficult Conversations
 Preparing and delivering Feedback
 Case study

7. Other Models

 The Person Centered approach
 Holistic approaches
 Listening skills

8. Managing the Team

 The High performing teams
 Managing Remotely
 Managing in a Hybrid workplace

9. Career Coaching

 Passing on the coaching style
 Coaching leadership styles
 Case Study

10. Coaching In Practice

 Looking at how we coach
 Ethical approaches to Coaching
 Using the Skills with Peers Coaching sideways and up


-Reflective Learning Journal 20% due 1 week post end of course
-Assignment Report (approx. 2,000 words) 80%  due 2 weeks after course end

The Reflective Learning Journal which should comprise of approximately 200 words each week will demonstrate the details seen by the student as important in their personal growth as a Manager/Coach. Over the ten weeks, it should demonstrate the growth in understanding and the use
and practice of the skills taught in the course.

The Assignment Report will record the application and use of the coaching skills, developing practical real life examples of Management Coaching practice over the 10 weeks of the course. It should outline the difficulties of practice as well as the quick win and immediate benefits of coaching for the manger and his subordinates. It should also demonstrate a desire to further enhance the new skills as part of the Manager/Coaches CPD.



UCD Professional Academy courses are not on the NFQ as this is an academic framework. whereas UCD PA are more practical skills building diplomas aimed at working professionals needing courses for career advancement. Thus they do not focus the learning on academic research/writing theses/ but more on the practical application of skills in the workplace. Courses are taught by industry experts in the field focusing on critical skills gaps in industry today. You can read more about UCD PA awards and the companies training with them on their website. There is huge recognition among employers for these qualifications for staff, you can view a recent case study with An Post here.