Continuous Improvement Workshop for the Hospitality Sector – 09th April

Continuous Improvement Workshop for the Hospitality Sector – 09th April

 

Continuous Improvement Workshop for the Hospitality Sector

 

Who is this workshop aimed at?

The course is aimed at anyone in a Hospitality business who has a responsibility for managing people who are expected to deliver exceptional and efficient guest experiences. This will include all Supervisors, Managers, HOD’s, Senior Hospitality Leaders & General Managers.

 

Course Overview: The Wellbeing Advantage Programme

This is a highly interactive & practical workshop which is the first step to embedding a “leader led & bottom-up” culture of “Continuous Improvement” in the DNA of Hospitality businesses.

 

Dates:                              Wednesday – April 09th

Time:                               9.30am – 16.30am

Location:                        County Wexford Chamber Boardroom

Full Fee                           €225 per person

Skillnet Funded Fee:      €150 per person

 

Learning Objectives

By the end of the workshop learners will be able to:

 

  • Explain what is meant by adopting a “continuous improvement” mindset and describe the fundamental parts.
  • Use simple but highly effective tools to simplify everyday processes that will make the job easier for their team and themselves.
  • By identifying “waste” in processes learners will be equipped to help their team to devote more time to “value-adding activities” to enhance the guest experience, generate more sales, conduct training etc…
  • Describe how methodologies like LEAN & Six Sigma can be applied in a hospitality setting to improve processes.
  • List how simple “continuous improvement” methods can be used to improve guest service, team-member engagement, efficiency and profitability.
  • Describe how they would ensure that improvements can be sustained and optimised over the long term.
  • Apply a new set of practical skills that can be used to improve customer service, team-member experience and help build a more efficient business.
  • The workshop culminates in a process mapping exercise where learners map real life processes to identify waste and begin to create a new, more efficient process through collaboration with their colleagues.
  • Each learner will be encouraged to make 3 commitments at the end of the course, identifying process challenges in their own workplace where they will use their new continuous improvement skills to improve.

 

Certification

Certificate of Completion issued by Agility Hospitality

 

Your Workshop Facilitator

Tom McDermott Agility Hospitality

Agility Hospitality provide a wide range of Continuous Improvement supports specifically for businesses in the Hospitality and Tourism Sector.

With over 30 years in the industry, Tom observed that daily routines in hospitality can be plagued by 30% – 50% inefficiencies. Surprisingly, only a handful of hospitality businesses employ proven methods like LEAN and Six Sigma to streamline operations and enhance consistency.

This insight led Tom to establish Agility Hospitality, offering tailored continuous improvement training and LEAN transformation projects specifically for the hospitality and tourism sectors.

Before founding Agility Hospitality, Tom gained international experience with Starwood, Cunard, Radisson, and Hilton. At Hilton, he spearheaded their “Operational Excellence” continuous improvement initiative across Europe, the Middle East, and Africa.

Tom is a certified LEAN Six Sigma Green Belt and has completed a Certificate in Data Analytics for Business from DKIT, along with a Professional Diploma in Transversal Skills from UCD and TU Dublin.

He ardently promotes a “bottom up & leader led” approach to continuous improvement, believing that fostering trusting and respectful relationships among leaders and team members unleashes creativity.