Effectively Managing Multi-Cultural & Multi-Generational Teams Workshop with Charley Swords
Date: 24th November 2025
Venue: County Wexford Chamber Boardroom
Time: 9.30am – 1.30pm
Skillnet Funded Fee: €65 PP
Payment: Can be paid online once you have completed the booking form.
Who is this course for ?
Business Owners and Leaders / Managers who have very diverse teams in terms of the number of generations working together and also the number of international employees. Managing the differences in terms of language; way of being; work ethic and understanding the world of work and what it means to be a team player are critical issues facing Leaders and Managers across all sectors.
Course Overview:
Cultural differences can create substantial obstacles to effective teamwork. The challenge in managing multicultural teams effectively is to recognize underlying cultural causes of misunderstanding, miscommunication and conflict and the impact this has on your customers.
Additionally, multi-generational teams bring a great mix of energy, enthusiasm and often challenges. From respecting each other’s point of view; setting and respecting boundaries, understanding the world of work and learning how to work together in the name of business continuity, the challenges for businesses and organisations are many.
Learning Objectives:
Understand the key challenges of:
- Communication gaps and cultural misunderstandings
- Difficulty with accents and fluency
- Different attitudes towards hierarchy authority and work ethics
- Technological adaptability
Learn to apply key strategies to deal with these challenges:
- Adaptation – acknowledging cultural and generational gaps openly and working around them
- Structural intervention – changing the shape of the team based around integration capabilities
- Embrace generational and cultural diversity to build a thriving workforce
This workshop will help you to lead and manage multicultural and multi-generational teams and manage the situations which arise from the different styles of communication, work ethics and skills and competencies which are at play.
Facilitator: Charley Swords of Charley Swords Consultancy
Established in 1997 on leaving Bank of Ireland Group after 18 years. For over 27 years, Charley has been guiding c-suite executives, Boards of Directors, leadership teams, business owners and high achieving professionals across 30+ countries to unlock their highest potential and drive sustainable success. Her passion lies in empowering leaders to thrive at the pinnacle of their careers – through strategic alignment, innovative leadership, and people-first transformation.
Drawing on her move from commercial banking in Ireland to setting up her consultancy business in 1997 and through her local and global experience, modernising leadership took on a new meaning when she saw that employees were not at the heart of the decision-making agenda across multiple sectors. Additionally, the need for them to be seen, heard and valued – at all levels in organisations from the front line up to and including at c-suite level, became ever more evident.
Charley believes the most successful leaders are those who align with their purpose and bring out the best in their people. This means mastering modern leadership styles that prioritise empathy, inclusivity, and long-term, high-performance cultures. She challenges conventional leadership frameworks by combining sharp strategic insights with a deeply human approach to create Revolutionary Leaders who first master their own leadership and position themselves confidently without being seen as a direct challenge. Whether you’re navigating complex corporate cultures or dealing with the challenges posed by multi-cultural and multi-generational teams, Charley guides in breaking through barriers to achieve the next level of influence, fulfilment, and impact. Charley is a partner to and associate lecturer in Frankfurt School of Finance and Management for 17+ years and to the International Academy for Banking and Finance Management for 4+ years.
Charley is permanently engaged and is an international leadership, strategy and career mentor, business consultant, trainer, speaker and author. The team comprises a business development and digital partner; a bookkeeper and a VA on an outsourced basis. For larger projects, associate consultants and trainers are contracted on a case by case basis.