This is a self-directed training programme, where you can learn at your own pace and to your own schedule.
Course Objective:
This course is for any employee that sells directly to the end customer and gives you the key skills and the awareness to better understand you and your customer so as to close the sale and improve client relationships.
Content:
Speaking & Presenting With Confidence – Speaking and presenting with confidence allows public speakers to speak with clarity. When you are calm and focused, you can manage your thoughts better. Speaking and presenting with confidence also helps speakers to speak slowly so they are understood and can answer audience questions like a pro. In this course, lead by our expert trainer you will have an increased confidence to enhance your delivery and engage any audience. You will be provided with practical skills and an increased confidence to deliver your message during virtual meetings and also in a professional environment.
Social Media Training – During this course, we will focus on how to create an effective social media strategy for your organisation, making the most of using Facebook, Twitter, LinkedIn and other social media platforms to promote your product/services. You will learn how social media is used in a business setting, and how to use social media to boost brand recognition and achieve organisational goals.
Creating a Successful LinkedIn Profile – Take your LinkedIn profile to the next level and turn it into a powerful career tool that spotlights your skills, experiences and impresses your network of connections and potential connections. LinkedIn is one of the most powerful professional and business networking tools to find jobs, connect with like-minded people and share industry experience. This 1-hour virtual session will show you how crucial is it to create a memorable LinkedIn profile that can help you grow in your career and open new opportunities.
Customer Service Excellence – In this course, lead by our expert trainer learn and develop your skills to improve company offerings, how to appropriately handle customer dissatisfaction, listening and questioning skills and how to effectively communicate through various mediums such as phone, email, social media, face to face and business to business. This Customer Service Excellence course will equip you with the skills you need to communicate professionally and enhance relationships, delighting the customer through customer service excellence.
Sales Training – Consultative selling is a sales approach that prioritizes relationships and open dialogue to identify and provide solutions to a customer’s needs. It is hyper-focused on the customer, rather than the product being sold. This technique helps sales professionals better understand the challenges faced by customers so they can position their solutions in a more compelling and effective way. Consultative selling skills help sales professionals position differentiated, compelling solutions. The outcome of employing a consultative sales approach is greater satisfaction and stronger relationships between the buyer and seller.
Digital Marketing – Digital Marketing is the term used for the targeted, measurable, and interactive marketing of products or services using digital technologies to reach the viewers, turn them into customers, and retain them. Digital Marketing is ever-changing but this helpful and informative introduction, it is a great jumping-off point! This course is lead by an expert Digital Marketing trainer with a wealth of knowledge for you to learn and develop your understanding.
Negotiation Skills – Negotiation skills are qualities that allow two or more parties to reach a compromise. These are soft skills and include abilities such as communication, persuasion, planning, strategising and cooperating. Understanding these skills is the first step to becoming a stronger negotiator. In this course, learn how to conduct yourself as a negotiator, understand good negotiations contribute significantly to business success, help you to build better relationships and deliver lasting, quality solutions — rather than poor short-term solutions that do not satisfy the needs of either party.
Time Management – This course will show you how and where your time is being lost and what impact that can have on your and others relying on you. This course also explores how you can manage tasks and control your stress levels during busy periods or when your workload may seem out of control.
Our expert trainer will focus on how to prioritise your workload and avoid distractions to reduce being overwhelmed. You will also learn the techniques to help you make sure your day to day tasks are complete and nothing is overlooked as well as identifying your personal ‘time stealers’ and how to overcome this issue. This course will show you how and where your time is being lost and what impact that can have on your and others relying on you. This course also explores how you can manage tasks and control your stress levels during busy periods or when your workload may seem out of control.
During this session, our expert trainer will focus on how to prioritise your workload and avoid distractions to reduce being overwhelmed. You will also learn the techniques to help you make sure your day to day tasks are complete and nothing is overlooked as well as identifying your personal ‘time stealers’ and how to overcome this issue.
Duration: 25+ hours
How to gain access to the programme?
Once you have booked and paid for the programme, you will receive a link with 24 hours (Monday to Friday) that will give you access to the course.
Certification:
You can download your course completion certificate at the end of the programme
For more than 2 employees contact Therese for further discounts – therese@countywexfordchamber.ie