Course Overview

Stepping into management in the hospitality and food industry can feel exciting – and overwhelming. This practical programme is designed for managers in the tourism and food sectors who want to build confidence, sharpen their leadership skills, and understand the essentials of managing a successful team.

During this workshop, you’ll discover how to recognise your own management style, show up as a confident leader, and communicate in ways that inspire your team. You’ll learn the practical skills needed to forecast, roster, and budget effectively, while also gaining tools for problem-solving and project management in a fast-paced environment.

Importantly, we’ll explore how to create an engaged, motivated workforce that delivers excellent customer service – all while ensuring compliance with key employment law requirements in your industry

Learning Objectives

By the end of the workshop, participants will be able to understand the following areas;

• Recognise your own management style

• Understand how to show up as a Hospitality Manager

• Learn how to communicate effectively as a leader

• Build and lead an engaged and productive team

• Develop an understanding of the how and why of forecasting, rostering and budgeting

• Develop frameworks and tips for problem solving and solution finding skills

• Overview of Employment Law requirements relevant to your role and industry sector