Following consultations with local Hospitality Providers, County Wexford Chamber Skillnet in collaboration with Hospitality Skills Ireland have developed a 1-day practical skills programme aimed at upskilling newly appointed hospitality supervisors.
Our 1 day New Hospitality Leaders course is accredited by CPD. The times / day is worked around the Business and our experienced trainer will work with your management team before, during and after to identify your needs and tailor the course around your current needs and skills gaps. The day can consists of classroom training and/or on the job training where the trainer works on the ground with the supervisors. The trainer can shadow your supervisors and train simultaneously, providing feedback to management at the end of the day.
Before the course, the Trainer will require the SOPs of the business, so as to ensure the skills and order of service trained are in line with your procedures.
Modules included in the 1 day course:
- Understanding the Customer Journey
- How to Skills Coach your team
- How to Delegate effectively
- Time Management
- Leadership Skills
- People Management
- Communication skills
To express interest in the programme or to find out more details, please complete the enquiry form stating name, email and contact number.